Voice Receptionist
AI voice receptionists that answer every incoming call and resolve customer queries, replacing a paid receptionist service that cost thousands of dollars a month.
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- Role
- AI product engineering · The Logic Design (internal)
- Timeline
- Ongoing
- Year
- 2025
Overview
What we set out to build.
A voice agent that picks up every inbound call, understands what the caller needs, and resolves it. It runs around the clock and replaced a paid receptionist service costing thousands of dollars a month.
Challenge
The problem in the room.
Calls can't be queued or retried, so the agent had to sound natural, respond quickly, and handle real customer queries accurately on the first try.
Approach
- 01
Built the call flows on Retell AI with ElevenLabs voices for natural speech.
- 02
Tuned prompts so the agent resolves common queries without escalation.
- 03
Connected the agent to business systems so answers reflect real data.
- 04
Iterated on conversations to cut awkward pauses and dead ends.
Outcomes
What changed.
Every call
Calls answered
24/7
Availability
Replaced
Receptionist cost
No call goes unanswered
The agent picks up every incoming call, so customers always reach something helpful, whatever the time or call volume.
Real savings, not a demo
It replaced a paid receptionist service that cost thousands of dollars a month, so the project paid for itself in daily operation.
Stack
- Retell AI
- ElevenLabs
- Node.js
- LLM APIs
- Webhooks
